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Once the app has been installed on your device, register your BankWest debit card by following the on-screen prompts.įrequently Asked Questions About SecurLOCK Equipĭownload SecurLOCK Equip on the App Store Use SecurLOCK Equip with your BankWest debit card and a supported Apple or Android mobile device.* Begin by downloading the free app from the App Store or Google Play.

Select merchants where the card may or may not be used.

Specify geographic locations where the card may be used.

Turn certain channels (in-store, online, mobile, ATM) on and off.

Using the free SecurLOCK Equip mobile app, you not only control use of your debit card, but can also monitor your transaction activity in real time. Giving you control over how, when and where your BankWest debit card is used If you find your card but are not certain your card was not compromised, you do not find your card, or your card is stolen, call our eBanking Center during regular business hours or VISA’s stolen card center if outside our regular business hours. If you find your card and are certain it has not been compromised, turn the card back on using the SecurLOCK Equip app and continue using the card.

Anytime: Turn your card off using the free SecurLOCK Equip app.

To order your replacement card, contact the BankWest eBanking Center at 1-80 during regular business hours. However, a replacement card will not be ordered. Here you will be able to cancel the card.

Outside regular business hours: Call VISA’s lost or stolen card center at (800) 236-2442.

Your card number will be “hot carded,” (made ineligible for use) and a replacement card will be ordered. During regular business hours: Contact the BankWest eBanking Center at (800) 253-0362.If your ATM debit card is lost or stolen: In addition, ePlus checking customers never pay ATM fees, regardless of whose machine they use or where they are located. You can avoid surcharges by using any BankWest ATM or by using an Allpoint Network machine. Your ATM debit card is free with any BankWest checking account.